Support

We've collected some of the most common questions and answers about using your Jasper Grow and growing hydroponics on the following pages. Feel free to troubleshoot your way around any issues.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.

Please email us at info@jaspergrow.co

Tutorials!

For advice on how to use your Jasper and grow plants with it, head over to our tutorial section!

 See Tutorials

General

Who are Jasper Grow?

Jasper Grow Company Limited was established by a group of 3 friends and college classmates in 2021.

We have worked on urban farms and agritech startups as well as product design, manufacturing and distribution.

Jasper Grow Hydroponic Garden is our first consumer product and will be available from January 2024.
Who is Jasper Grow for?

Jasper Grow is for anybody who wants to start growing their own plants at their home or office. You can be a complete beginner or a seasoned hydroponics pro, Jasper grow allows you to grow healthy, nutritious greens at home.
Why should I choose Jasper Grow?

Jasper grow is different than the other hydroponic systems.

  • It is the only home hydroponic system using N.F.T. technology
  • You can use it both indoors and outdoors.
  • Jasper Grow can grow 20 plants at once.
  • Jasper has a larger water tank (20L) than other hydroponic systems so you don’t have to constantly top it up.
  • Jasper grow can be equipped with height adjustable LED grow light to supplement, or completely replace, natural sunlight.
  • Jasper allows you to grow (almost) anything. You can use any seeds as long as they are suitable for hydroponic growing.
  • Jasper Grow is a beautiful functional furniture.
What are the monthly operating costs of Jasper?

Let's assume the average rate of 16 pence/kWh in the UK for this calculation.

5W Water Pump, on for 24h/day:

Cost = Total energy consumption * Electricity rate
Cost = 3.6 kWh * 0.16 p/kWh
Cost ≈ £0.58

35Watt LED Grow Light, on for 12h/day:

Cost = Total energy consumption * Electricity rate
Cost = 12.6 kWh * 0.16 p/kWh
Cost ≈ £2.02

_______________________

Total monthly cost of running Jasper Grow ≈ £2.6

Please note that actual costs may vary based on your specific electricity tariff and any additional charges or taxes applied by your energy provider.
When will Jasper be available in my country?

We are currently selling to consumers in Europe and the UK and are in the process of expanding to new countries and markets.

We'd love to hear from you to collect signals where to expand next! Feel free to say hello at info@jaspergrow.co

Grow Knowhow

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Orders, Shipping, Returns

How to buy Jasper Grow?

We currently sell through our own website. You are buying directly from us and receive full product support. We also offer 14-day return policy.
How much is the shipping cost?

We offer free shipping for Europe and the UK. Read more on T&C.
How can I return my product?

We offer a standard 14-day return policy. Read more about T&C.

Please get in touch with us first through our contact form.
Can I track my order status?

We will send a tracking number to track your shipment immediately when available.
How long is the warranty on my Revolve?

We offer 5 years warranty for the plastic parts and 2 years warranty for the water pump and other components.

If you have any issue with your Jasper, please contact us at info@jaspergrow.co

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